CLAIMS FOR DAMAGED, LOST, OR SHORT SHIPMENTS - GOODS IN TRANSIT TRAVEL AT THE RISK OF THE PURCHASER.
If any items are broken, be sure to repack the damaged item(s) as you received them so the carrier may inspect
it in its original packing and carton; contact your local carrier and file a damage pickup claim. Items must
be returned to us by carrier for replacement to occur. Lost or short, notify us so we can start a tracer and
get your shipment to you. All claims must be noted within 10 days.
We want you to be satisfied with our product. Please let us know within 5 days if there is an issue with your
order. Should there be an error on our part, we will be happy to give you full credit, refund or replacement
at our discretion. We will reimburse you for the return shipping cost. Should there be an error on your part
(or if you've changed your mind), we will give you credit, refund, or replacement if the product returned is
in re-salable condition and in the original carton. Returned orders may be subject to a 25% restocking charge.
You pay return shipping costs. Special orders are excluded. No merchandise may be returned without our written
ORDER & DELIVERY:
Two to six weeks delivery. Allow two additional weeks for special orders. Please indicate any special
deadlines. Arrangements must be made in advance in writing. We are a small company and do not inventory large
quantities of merchandise. Many of our products are made to order. Please use the order form or our FAX (800)
546-4709. RUSH ORDERS: We can ship your order out within 24 hours if in stock, subject to a $25.00 charge for
the additional rush handling. NOTE: This does not include any special freight charges such as Federal Express
or UPS Air.
Custom orders are non-refundable. This includes any product that is painted or stained to your specification.